Terms & Conditions

ATTENTION: This legal notice applies to the entire contents of the Website under the domain name urbandesignflowers.co.uk and to any correspondence by e-mail between You and us.

This notice is issued by Urban Design Flowers. Using this Website indicates that You accept these Terms. If you do not accept these Terms, do not use this Website.

Urban Design may revise these Terms at any time by updating this posting. You should check the Website from time to time to review the then current Terms, because they are binding on You. From now on Christine's Florist's B Ham Ltd will be known as Urban Design.


1.1 By accessing any part of the Website, You shall be deemed to have accepted this legal notice in full. If You do not accept this legal notice in full, You must leave the Website immediately.

1.2 You warrant that You are at least 18 years of age and possess the legal authority to enter into this agreement and to use this Website in accordance with all Terms.

1.3 You are responsible for obtaining access to the Website, and that access may involve third-party fees (such as Internet service provider or airtime charges). You are responsible for those fees. In addition, You must provide and are responsible for all equipment necessary to access the Website.

1.4 Urban Design makes no guarantee that the Website will be continuously accessible – without interruption or delay – and completely error free 100% of the time. The Company accepts no liability or responsibility for any breaches of security, interruptions or delays, or errors, which You might experience on the Website.

1.5 Access to the Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond Urban Design control.

1.6 Urban design reserves the right to modify or withdraw, temporarily or permanently the Website (or any part of it) with or without notice and shall not be liable to You or any third party for any modification or withdrawal of the Website.


2.1 You agree not to modify copy, distribute, transmit, display, reproduce, publish, license, create derivative works from, transfer, sell or re-sell any information, software, products, or services obtained from the Website.

2.2 As a condition of Your use of this Website, You warrant to Urban Design that You will not use this Website for any purpose that is unlawful or prohibited by these Terms.

2.3 You are responsible for maintaining the confidentiality of Your account and password and for restricting access to Your computer to prevent unauthorised access following 'Remember Me' registration.

2.4 You warrant that the Personal Information that You provide when You place an order is accurate and complete in all respects and You will notify the Company of any changes to Your Personal Information.

2.5 You agree not to impersonate any other person or to use a false name that You are not authorised to use.


3.1 The Website, its visual design, layout, look, appearance and graphics usedin connection with the Website is either the exclusive property or licensed by Urban Design

3.2 Any content contained in sponsor advertisements or any information presented to You through the Website is protected by copyright, trademarks, service marks, patents or other proprietary rights.

3.3 Unless otherwise stated, the copyright and other intellectual property rights in all material on the Website are owned by or licensed to Urban Design This includes all text, graphics, images, photographs, video and sound material.

3.4 It is a breach of copyright to use photographic images found on any part of the Website without gaining Urban Designs prior permission. If You would like to use an image found on the Website, please contact Urban Design for further details.

3.5 If You breach any of these Terms Your permission to use the Website and any extracts of material from it terminates and You must immediately destroy any downloaded or printed extracts from the Website.


4.1 Other than personally identifiable information which is covered by our privacy policy, any material You transmit or post to the Website shall be considered non-confidential and non-proprietary. Urban Designshall have no obligations with respect to such material, and it shall be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any purpose.

4.2 You are prohibited from posting or transmitting to the Website any material:

4.2.1 that is threatening, defamatory, obscene, indecent, offensive, pornographic, abusive, liable to incite racial and/or religious hatred, discriminatory, blasphemous, in breach of confidence, in breach of privacy or which otherwise may cause annoyance or inconvenience; or

4.2.2 for which You have not obtained all necessary licences and/or approvals; or

4.2.3 which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law or infringe the rights of any third party, in the UK or abroad; or

4.2.4 which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

4.3 You may not misuse the website (including, without limitation, by hacking).

4.4 Urban Design will fully co-operate with any law enforcement authorities or court order requesting or directing Urban Design to disclose the identity and/or location of anyone posting any material in breach of Clauses 4.2 or 4.3 above.


5.1 This Website contains hyperlinks to websites operated by parties other than Urban Design, Urban Design does not control such websites and is not responsible for their contents, availability or Your use of them. Urban Design inclusion of hyperlinks to such websites does not imply any endorsement of the material on such Websites or any association with their operators.

5.2 Links to third party websites on this Website are provided solely for Your convenience. If You use these links, You leave this Website. If You decide to access any of the third party websites linked to the Website, You do so entirely at Your own risk.


6.1 If You would like to link to the Website, You may only do so on the basis that You link to, but do not replicate, the home page of the Website, and subject to the following conditions:

6.1.1 You do not remove, distort, otherwise alter the size or appearance of Urban Design logo;

6.1.2 You do not create a frame or any other browser or border environment around the Website;

6.1.3 You do not in any way imply that Urban Design is endorsing anything other than its own operations;

6.1.4 You do not misrepresent Your relationship with Urban Design nor present any other false information about Urban Design)

6.1.5 You do not otherwise use Urban Design name and logo without express written permission from Urban Design;

6.1.6 You do not link from a website that is not owned by You;

6.1.7 Your website does not contain content that is distasteful, offensive or controversial, or which infringes any intellectual property rights or other rights of any person or which otherwise does not comply with all applicable laws and regulations.

6.2 Urban Design expressly reserves the right to revoke the permission granted in Clause 6.1 if You breach the terms set out therein, and to take any action in respect of such breach as it deems appropriate.

6.3 You agree to compensate Urban Design for any loss or damage suffered by as a result of Your breach of the terms of Clause 6.1.


7.1 Urban Design will use any personal data collected during Your use of the Website in accordance with our privacy policy.

7.2 When asks You to submit financial information, such as Your credit or debit card number Urban Designuses industry standard technology for secure commercial transactions. This encrypts data, including Your credit or debit card number. Flowertime will not be liable for any unauthorised transactions made using Your personal or financial details. Most banks or credit card providers either cover all charges resulting from such unauthorised use or limit Your liability to a maximum amount. Refer to Your credit or debit card agreement to check Your coverage liability.

7.3 Your dealings with any third parties via the Website and any terms or conditions agreed with, or representations given by, them, are solely between You and such third parties. The third party will be responsible for protection and security of Your personal data or financial details which they collect. You agree that Urban design is not liable for such dealings.


8.1 By entering the Website You agree that under no circumstance Urban Design or its agents, officers or employees be held liable or responsible for: any content contained on or omitted from the Website; any person's reliance on any such content, whether or not the content is complete, current or correct; any viruses or defects that may be found to exist on the Website.

8.2 All information found on the Website is intended for guidance only. Urban Design will not be liable or responsible for any damage or loss caused as a result of Your doing, or not doing, anything as a result of reading, viewing or listening to any material, or any part of it, on the Website.

8.3 Urban Design is not liable or responsible for any inaccuracies, errors (including typographical errors) or omissions, or for the results obtained from the use of the Website or its content. All content and any of the services included in, advertised on, or available through the Website are provided "as is" and "as available", with absolutely no guarantee of completeness, accuracy (either when posted or with the passage of time), timeliness or of the results obtained there from, and excluding, to the maximum extent permitted by law, all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which, but for these Terms might have effect in relation to the Website.

8.4 All content, and any advice received via the Website, are not intended, and should not be relied upon, for any personal, professional, legal, or religious decisions You may wish to make. Instead You should consult an appropriate professional in order to obtain specific advice tailored to Your situation.

8.5 Material on the Website may be susceptible to data corruption, interception and unauthorised amendment for which Urban Design does not accept liability or responsibility Urban Design does not accept liability or responsibility for the presence of any computer viruses contained in any material on the Website, whether it is read, viewed, listened to, copied, downloaded, printed or accessed in any other way. Urban Design does not accept liability or responsibility for any losses caused as a result of any computer viruses contained in any material on the Website.

8.6 Advertisements (including banner adverts and pop-ups) featured on the Website do not imply endorsement of the services or products advertised Urban Design will not be liable or responsible for services or products advertised nor will Urban design be liable or responsible for any damage to Your computer equipment, software, data or other property as the result of Your viewing, or responding to, advertisements (including banner adverts and pop-ups) featured on the Website.

8.7 Urban Design does not guarantee that the Website will be compatible with all hardware and software that may be used by You. Flowertime will not be held liable or responsible for any damage to Your computer equipment, software, data or other property as the result of Your access to, use of, or browsing of any material on the Website.

8.8 If Your use of material on the Website results in the need for servicing, repair or correction of equipment, software or data, You shall be responsible for all costs thereof.

8.9 Nothing in these Terms shall exclude any liability of Flowertime, which cannot be excluded or limited under applicable law.

8.10 Subject to Clause 8.9 You enter the Website entirely at Your own risk and if You are dissatisfied with any portion of the Website, or with any of these Terms of use, Your sole and exclusive remedy is to discontinue using the Website.

8.11 Prices include the Service Charge and Delivery fee within the total amount payable.


9.1 Flowertime shall not be liable for:

9.1.1 any loss of profit, business, revenue, goodwill, data or anticipated savings (whether direct, indirect or consequential); or

9.1.2 any indirect or consequential loss or damage, or other claims for consequential compensation whatsoever in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect Your computer equipment, software, data or other property on account of Your access to, use of, or browsing this Website or Your downloading of any material from this Website or any websites linked to this Website.

9.2 Nothing in these Terms shall exclude or limit Urban Design liability for:

9.2.1 death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); or

9.2.2 fraud; or

9.2.3 misrepresentation as to a fundamental matter; or

9.2.4 any liability, which cannot be excluded or limited under applicable law.


10.1 These Terms shall be governed by and construed in accordance with English law, and disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the English courts.

These Terms are issued by These Terms are issued by Christines Florist’s B Ham Ltd. Hall Green, Birmingham,B28 8AE

10 Products/Flowers Terms & Conditions

110.Urban Design reserves the right to change all or some of the contents or packaging for all requested floral arrangements or gifts to provide an item of equal or greater value without notice. All products are subject to availability and photography's, images are just for guidance, Late or last minute order may be changed for a similar product of the same or greater value.

10.2 Products may be delivered in bud to ensure longer life.

10.3 Some Urban Design products may be harmful or poisonous, please contact our customer service if you require further information before submitting an order calling within the UK 0121 777 9789. Calling outside the UK +44121 777 9789.

10.4 In the event that we are unable to supply Urban Design product or any substitute product to you at all, we shall notify you as soon as is reasonably possible and shall reimburse your payment in full and in any event no later than 30 days after the intended delivery date.

11 Prices

11.1 Prices all include VAT charged at THE CURRENT RATE AT THE TIME OF PURCHASE.

11.2 When ordering flowers and gifts, all prices contain delivery and service charge.

11.3 Next day delivery items will be dispatched for Next Day Delivery using either by Urban Design or sent by our dedicated relay florists.

12 Orders

12.1 In order for us to deliver your requested gifts on the date specified, we require complete, accurate details of the recipient, including a recognizable recipient name, address details, postcode and contact telephone number(s)

12.2 Your order will only be processed if full payment details are given. We accept payment by all major credit and debit cards, Amex except Diners Club.

12.3 If you are experiencing any problems processing your order / credit or debit card, please call our customer service help line on 0800 056 0711or from outside the UK +44 (0) 1736 757006.

12.4 Once we receive your order we will automatically send you an email confirming your order details. This e-mail shall be directed to the email address you supplied us upon registration / order placement.

12.5 You will be issued an order reference number for any future correspondence.

12.6 Orders for products cannot be accepted from customers under the age of 18 years.

12.7 By clicking the 'Proceed' button on the order form, you are consenting to be bound by our Terms and Conditions.

12.8 Product & Delivery are the two main elements of your order. Should we fail to complete either of these elements, we are at liberty to reimburse or compensate for the failed element. Such recompense would be based upon a decision by Urban design.

12.9 There are no deliveries carried out on a Sunday (Mothers Day being only exception but not guarantee) or on a Bank Holiday. Orders that are received on these days will be processed on the next available working day.

12.10 LAST GUARANTEED ORDER date for CHRISTMAS is 3 working days before, VALENTINES DAY is 2 working days before, MOTHERS DAY is 3 working days before and other peak time 2 working days before. After this time the orders will be sent as open order or delivered at the next available time/ day.

12.11 Incorrect details provided may lead to problems or delays, so before placing your order, please ensure that you have included the full correct address details, including accurate postcode of the intended recipient and your day time contact telephone number or mobile number and your e-mail address.

12.12 Urban Design online discount voucher codes can only be used against purchases made from the Urban Design website.

12.13 Discount voucher codes must be entered at the point of placing your order on Urban Design website within the discount box provided on the checkout page.

12.14 Discount codes entitles you to a percentage discount of the product item value total.

12.15 Voucher codes cannot be exchanged for a cash alternative

12.16 We cannot be held responsible for non-availability of the Urban Design website which may prevent use of Voucher codes.

12.17 Under the Licensing Act of 1964 (UK) and 1976 (Scotland) it is an offence for any person under 18 years to buy, or attempt to buy, alcoholic liquor. It is an offence under Sections 32 and 33 of the Intoxicating Liquor Act 1988 (Ireland) for any person under 18 to buy, or attempt to buy, intoxicating liquor. It is an offence under Licensing (Northern Ireland) Order 1990 for any person under 18 to buy, or attempt to buy, intoxicating liquor


12.18 Changes to these terms and conditions may from time to time be made, the latest terms and conditions will be displayed on the Urban Design website.

13 Delivery

13.1 Same Day Delivery to recipients on mainland UK is normally possible on flower orders received by Urban Design no later than 2.00 pm (GMT).

13.2 All International Deliveries (external to the UK) may take up to 3-7 working days to deliver depending on remote locations and local conditions. Please note that if we experience problems with your international order, it may take up to 7 working days before you are notified of this.

13.3 Flower deliveries will not normally be made on a Sunday (Mothers Day only exception but not guaranteed) or on UK public holidays. Please contact our customer support line on 0800 056 0711 or +44 (0) 1736 757006 if you require a special delivery to see whether it is possible for us to arrange this delivery request.

13.4 The AM or PM preference is just that - a preference. We Do Not guarantee any delivery times, unless the order is for a funeral, in which case these orders will be delivered in good time before the funeral, (normally 1-2hrs before). We will always try to adhere to your requested preference wherever possible.

13.5 We deliver all non-funeral orders between 8:00am and 8:00pm although precise delivery times cannot be guaranteed. We do however; endeavour to deliver before 4pm, especially in the case of birthdays and anniversaries. School and business address opening hours are also taken into consideration by our delivering service.

13.6 Whilst we agree to use all reasonable endeavours to ensure that delivery will be on the requested delivery date you acknowledge that actual delivery will be via Urban Designor third party special delivery service. In very occasional circumstances delivery on the requested terms will not be possible. In such circumstances you will be given prior notice wherever possible and we shall make alternative arrangements to ensure delivery is achieved.

13.7 Delivery to certain locations where a third party recipient is involved, such as hospitals, airports, hotels and ships, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient.

13.8 In respect of orders inside/outside the UK, Channel Islands and the Republic of Ireland, delivery shall be made as soon as is reasonably practicable but you acknowledge that delivery on the intended delivery date, particularly in respect of orders received for same day delivery or for Sundays and Public Holidays, these cannot be guaranteed and nearest date will be chosen.

13.9 It is possible to select a preferred delivery time within the order process for items selected for a funeral ceremony. This option should be used only for orders requesting delivery to the funeral or to a funeral parlour. Whilst every effort will be made to ensure your order is delivered in good time prior to the time selected, no guarantee for delivery by the time specified can be given. To assist us in meeting your preference, please ensure your order is placed at least two working days prior to the preferred delivery time and that all delivery details have been confirmed as current and accurate.

13.10 In the instance of there being difficulties in delivering your order to the intended recipient we (including the florist or third party delivering your order) reserve the right to contact the recipient using the contact details you provide on the order form. If the recipient's telephone number has not been registered as Ex-directory, we may be required to trace the recipient’s telephone number in order to achieve a satisfactory delivery.

13.11Over holiday periods such as Christmas and bank holidays deliveries cannot be guaranteed and the next nearest delivery date/time will be selected, by selecting a delivery date within these periods you the customer accept this as a correct delivery date.

14. Order Tracing

14.1 All investigations for order traces shall be implemented as soon as possible.

14.2 Whilst no delivery confirmation shall automatically be sent to you, we will be able to confirm (via verbal communication) any information relevant to the successful completion of your delivery.

15. Cancellation Policy

15.1 The customer has the right to cancel an order for wine, Champagne, and other non-perishable goods within 7 days after placing the order without giving a reason, except when delivery is in transit or as been completed.

15.2 All perishable Same Day deliveries can be cancelled if delivery has not taken place or the item is not made up or in transit for delivery, Next Day delivery goods may be cancelled up until 12noon unless a customer as requested a special items or design, on the date prior to delivery excluding Sundays.

15.3 The cancellation period in the case of contracts for the supply of goods begins with the day on which the order contract is concluded. The cancellation period ends on the expiry of 5 working days. This beginning on the day that the recipient receives the non-perishable goods. The consumer is entitled to a cooling off period of 7 days during which they may cancel their order for any reason.

15.4 The consumer can be asked to return the goods at their own expense unless faulty and will not be charged for returning them.

15.5 Where the customer exercises their right to cancel, we will provide a credit note for future use in store.

15.6 Orders for Same Day UK delivery may be amended or cancelled up to 24 hours before the intended delivery date. Orders placed for Next Day delivery and for an International delivery may be amended or cancelled up to 48 hours prior to the intended delivery date.

Diamond Heaven / Urban Design Flowers Facebook Competition

Diamond Heaven & Urban Design Flowers will be running a joint Social Media competition on Facebook to win a Vera Wang Rose Bouquet and Floating Heart Diamond Pendant.

All entrants must be 18 or over and residents of the UK.

To be entered into the draw, entrants must both Like both specified Facebook statuses; as well as liking Diamond Heaven's & Urban Design Flowers' Facebook page and sharing one of the competition posts.

One winner will be selected at random on February 10th - the winner will be announced on Diamond Heaven's & Urban Design Flowers' Facebook pages The prizes will be delivered to the winner. Alternatively collection can be arranged.

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