Delivery & Collection
When do I need to order my flowers by? We can arrange same day delivery if your order is received before 2:00 PM. If it is after this time and you require a same day delivery please call us on 0121 777 9789 and we will endeavour to help you.
What happens if the recipient is out? If the recipient isn't home we will try to leave them with a close neighbour and leave a calling card at the recipients address informing them of where the flowers have been left. Alternatively we will leave a card asking the recipient to contact us to arrange another delivery/collection.
Do we deliver to hospitals? We do deliver to hospitals we always check if flowers are allowed on the ward and if the patient is still on the ward. A full refund will be arranged if for one of the aforementioned reasons we are unable to deliver.
When will my flowers be delivered? We can accept orders for your chosen day of delivery but are unable to give a specific delivery time, other than for funerals, (you will be able to request a time at the checkout). Gift orders will be delivered between the hours of 8am & 6pm in most cases. If your delivery is to a work address please state the time the recipient leaves work at checkout and we will deliver your order before that time.
When will my Funeral Flowers be delivered? When ordering funeral flowers you will have the opportunity to request a specific delivery time on the checkout page. We guarantee your flowers will be delivered on your required day and at or before your requested time.
When will my flowers be ready? In most cases your flowers will be ready 2 hours after ordering, however, larger or more complex items can take longer.
In general funeral tributes take more time to make and you will be notified of the earliest time you can collect at the checkout.
If you require an express collection please ring 0121 777 9789 to arrange a convenient time.
As a security measure you will be required to bring the payment card with you when collecting or photo ID.
Where are we located?